Returns and Replacements We offer a 7-day return policy on eligible products. Please note the following conditions:
Eligible for Return/Replacement:
- Defective products
- Incorrect items
- Packages damaged during transit
Not Eligible for Return/Replacement:
- Products damaged due to misuse or overuse
- Items returned without original packaging, tags, or accessories
- Products with tampered serial numbers
- Used or altered items
- Return requests made after 3 days of delivery
- Free products included with orders
- Custom orders
To initiate a return or replacement, please email an unboxing video clearly showing all labels to rubexjewels@gmail.com. Our team will review your request and guide you through the process.
Rubex Jewels reserves the right to refuse any replacement or return request that does not comply with our policy guidelines.
For any questions or concerns regarding our shipping policy, please contact our customer service team at rubexjewels@gmail.com
Operational Address : A block 904, Ramky one galaxia, Nallagandla, Hyderabad, Telangana, 500019